Forum Discussion
black lines on edge of mp4's imported into Storyline
Hello, I've searched here for possible answers to an issue I'm encountering with imported videos/mp4's in my Storyline course. When I preview the slides, many of the videos which I've cropped or ...
Was there any solution for these posts? Could you please update with proposed fix?
Hello C Parkins,
Sorry to hear that you ran into this issue.
We are currently monitoring a bug where black lines appear around a video if the edges of the video and player background are white when the scaling setting is set to more than 100%. As a troubleshooting step, please adjust the scaling of your monitor to a value equal to or lower than 100%, and let me know if this changes anything.
To change the scaling, right-click anywhere on your Desktop, select Display Settings, and modify the Scale option.
If changing the Scale value doesn't work, please share a copy of your project file here or in private by opening a support case so we can check what's causing the black lines to appear in your video. We'll delete it when we're done testing!
