Forum Discussion
Black screen displaying on Replay videos in Rise
Hi, Laszlo. So sorry you're running into this. We can help!
- Could you share more detail on where the video was created – Replay, Peek, or somewhere else?
- Would you be able to share the video file with us? We'll try to replicate the black thumbnail on our side and let you know what we find! You can either attach the file to this discussion or send it privately via this link.
We're standing by!
Hi Katie
First of all, thanks a lot for your fast reply. Also I need to tell you, that I very much appreciate all the efforts you all do!
As to my problem, I think I know the reason.
Yes, Rise will take the first frame as a thumbnail for a video. Unfortunately I need subtitles to my video, which is not working in Rise unless you put the video as a Storyline block into your rise course.
As a storyline block I guess it does not load the first frame. It is purely a black screen with the play sign on it, which does not look very pretty and engaging.https://360.articulate.com/review/content/e0193f0b-ff1e-4793-b6b1-5b7fa948607b/review
This is what it looks like:
[cid:image006.jpg@01D48D3F.3650AD60]And this is what it should:
[cid:image007.jpg@01D48D3F.3650AD60]So I would need a thumbnail for the storyline video block.
Anyway I do not understand, why you don’t have the possibility to put subtitles in rise, it would be highly necessary.Best regards
Laszlo Sereny
Head of EMEA MarketingASM Assembly Systems Austria GmbH
Department
Rivergate, Gate 1, 3. OG
Handelskai 92
1200 Vienna, Austria
Tel.: +43 (1) 259 0529-200
Fax: +43 (1) 259 0529-660
Mobile: +43 664 615 09 70
laszlo.sereny@asmpt.com
www.asm-smt.comEnabling the Digital World
