Forum Discussion

LizSmiles's avatar
LizSmiles
Community Member
8 years ago

Black screen displaying on Replay videos in Rise

I've created a few videos in Replay and whenever I upload it somewhere, it displays as black. I would like it to show the first frame of the video. See image attached for how my video displays in a ...
Replay 360
storyline 360
Studio 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Laszlo! We're happy to help you here in the forum, and you're always welcome to open a case with our Support Team by clicking here. 

Let's dive into what is expected behavior when viewing Storyline Blocks in Rise:

On Chrome for Desktop:

  • If the slide has audio or video on the first slide, you may see a black screen with a play button if you have never viewed this lesson before. 
  • If the slide does not have audio or video, you will see the thumbnail of the first slide.

 

On Chrome for Android:

  • You will see a black screen with a play button for all Storyline blocks. You will not see the thumbnail of the first slide. This is normal behavior when viewing a Storyline block on a mobile device.

Let me know if that helps to answer your question!

 

LaszloSereny's avatar
LaszloSereny
Community Member
7 years ago

Hi

Thanks for the description. That’s exactly what I would need differently. If you have in rise a storylineblock with simply a video, why does it have to show a black box with a play button. Why it is not possible to show the first frame?
Just like a normal video content in rise!

Best regards

Laszlo Sereny
Head of EMEA Marketing

ASM Assembly Systems Austria GmbH
Department
Rivergate, Gate 1, 3. OG
Handelskai 92
1200 Vienna, Austria
Tel.: +43 (1) 259 0529-200
Fax: +43 (1) 259 0529-660
Mobile: +43 664 615 09 70
laszlo.sereny@asmpt.com
www.asm-smt.com

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