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2 months ago

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Blank Question in published Rise360 course

Hi there, on two occasions, a learner has been presented with a blank question during an end of course assessment. On investigation we have found, on both occasions, that the affected question had been re-written or altered in the corresponding question bank. Has anyone else had this issue? if so how do you resolve it.?

Both question banks were reviewed and found to be full. Both assessments are set up to pull 5 or 10 questions from their respective banks.

regards

Bill

Articulate 360

reach 360

rise 360

JoseTansengco
2 months ago
Hi WilliamWilkie,

Sorry to hear you ran into this snag. I'd like to ask a few questions to clarify your experience.

Can you consistently replicate the behavior if you publish your course to Review 360?

If your course is hosted on an LMS, does testing it in another LMS like SCORM Cloud produce the same results?

If you can consistently replicate the behavior in SCORM Cloud and Review 360, please open a case with our support team here so we can request a copy of your course for testing.

1 Reply

JoseTansengco
Staff
2 months ago
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Hi WilliamWilkie,

Sorry to hear you ran into this snag. I'd like to ask a few questions to clarify your experience.

Can you consistently replicate the behavior if you publish your course to Review 360?

If your course is hosted on an LMS, does testing it in another LMS like SCORM Cloud produce the same results?

If you can consistently replicate the behavior in SCORM Cloud and Review 360, please open a case with our support team here so we can request a copy of your course for testing.

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Both question banks were reviewed and found to be full. Both assessments are set up to pull 5 or 10 questions from their respective banks.

regards

Bill

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Both question banks were reviewed and found to be full. Both assessments are set up to pull 5 or 10 questions from their respective banks.

regards

Bill

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Blank Question in published Rise360 course","moderationData":{"__ref":"ModerationData:moderation_data:1215880"},"body":"

Hi WilliamWilkie,

Sorry to hear you ran into this snag. I'd like to ask a few questions to clarify your experience.

Can you consistently replicate the behavior if you publish your course to Review 360?
If your course is hosted on an LMS, does testing it in another LMS like SCORM Cloud produce the same results?

If you can consistently replicate the behavior in SCORM Cloud and Review 360, please open a case with our support team here so we can request a copy of your course for testing.

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Hi ,

Sorry to hear you ran into this snag. I'd like to ask a few questions to clarify your experience.

Can you consistently replicate the behavior if you publish your course to Review 360?
If your course is hosted on an LMS, does testing it in another LMS like SCORM Cloud produce the same results?

If you can consistently replicate the behavior in SCORM Cloud and Review 360, please open a case with our support team here so we can request a copy of your course for testing.

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