Forum Discussion
Blank screen after update
Hi Alyssa! We have run into the same issue with a few of our Rise courses as well. I did manage to get a screen recording from a student regarding this issue and it is exactly as described above. Our user is utilizing an approved and updated browser but this is quite problematic for us from a customer service standpoint and creates an influx of support tickets; as others have mentioned above - this is not the first course we have seen this happen to. This appears to occur after replacing an updated SCORM in Moodle.
I am working on getting some more data with our most recent issue but it is almost exactly as described by other users above. We are also using Moodle and similar to other users above, we do not want to reset progress for our students. Does Articulate have a solution for this yet aside from deleting the activity and replacing it with the same SCORM?
As a note, SOMETIMES the issue seems to have been resolved by simply regenerating a SCORM and replacing it within the same activity in Moodle but this time this is not working and we have yet to see this work consistently.
Can you please advise?
Hi Jessi! I'm sorry to hear you're having the same problem. I understand resetting a user's progress may not be the best way for you. Would you mind opening a support case and attaching your exported/Scorm files so that we can look into your problem further? Our engineers would be more than happy to help!