Forum Discussion
Blank Screens - occasionally!
Hi there, this is an odd one and I hope that someone has seen this before...
We have a lot of Web published content (from Studio/Presenter) that is served from Amazon's AWS... All working amazing ...
Hello Graham,
Thanks for reaching out!
Sounds like this issue needs to be investigated closely since you mentioned that the circumstances to replicate the behavior are a bit tricky. I'd recommend opening a case with our support team so we can have one of our support engineers take a look at your project files to figure out what's happening. Feel free to share some of your Presenter 360 files and published output there for testing. We'll delete them once we're done with troubleshooting!
Looking forward to hearing from you!
