Forum Discussion

StephEiden's avatar
StephEiden
Community Member
4 days ago

Blank Visuals in Rise

In both Rise and Review 360, when I view my courses I am working on many lessons including the spacers, some images, text and an interaction lesson are now blank. There is still a placeholder for all...
Review 360
rise 360
JenLynnRusso's avatar
JenLynnRusso
Community Member
4 days ago

Hi StephEiden​! Would you be able to share the Review360 link? Or, if there's confidential information, make a copy, replace the text with lorem ipsum filler, and share that version? I'm just curious if this is just happening for you or for everyone 🤔

StephEiden's avatar
StephEiden
Community Member
3 days ago

Hello JenLynnRusso​ Luckily yesterday morning the visuals started working again, however several of the pictures are fuzzy or pixelated. I can't share that link here though because the pictures are company pictures. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 day ago

    Hi StephEiden​!

    Sorry to hear you're having trouble with the playback of your Rise 360 course!

    I'm glad to hear the media elements are loading again, but the blurry and pixelated content shouldn't be happening. When Rise shows blank placeholders, it's often caused by browser cache corruption or network hiccups while assets are loading from Articulate servers. The fact that everything went blank, then started working again, strongly points to this being a browser cache issue.

    Have you already tried clearing your browser's cache or using an incognito window to bypass extensions and cache?

    If that doesn't do the trick, please connect with us through a support case. Any material you share will be kept private and deleted from our system as soon as we finish troubleshooting!