Hi Jessica,
Sorry to hear that you ran into this issue.
We're not seeing this issue being reported by our other users so the behavior might be specific to the browser you're using. Please try the following troubleshooting steps to fix the issue:
- I noticed that the browser isn't updated. Would you mind updating the browser to the latest version?
- Clear your browser's cache.
- Try using a different browser to load the Rise 360 share link.
If the issue persists, please open a case with our support team here so we can take a closer look at what's happening.