Forum Discussion

plocke's avatar
plocke
Community Member
2 months ago
Solved

Blocks not loading when Rise course is viewed

Hi, I'm having a problem with a project I'm working on. There are some problematic blocks which refuse to load for some reason. For instance, there should be a question here (screenshot taken fro...
advice
rise 360
  • EricSantos's avatar
    EricSantos
    29 days ago

    Hi everyone,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered:

    • Fixed: Some blocks were disappearing when users scrolled rapidly.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

CindyHaddad-5a6's avatar
CindyHaddad-5a6
Community Member
22 days ago

We are also having many issues with blocks not loading, seemingly more custom blocks than others, but it has been happening with all kinds. In the past 2 days, I've had 4 reported to me from high-profile courses in our LMS. I rebuilt all the custom blocks into traditional blocks, which was such a shame. Thanks for the tip on scrolling. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    22 days ago

    Hi CindyHaddad-5a6​!

    Sorry to hear you're also experiencing issues with Blocks loading in Rise 360!

    I noticed that you've already opened a support case being handled by my teammate, Robert. It looks like he replied to your e-mail sharing insight and troubleshooting steps to try.

    We can continue the conversation through your case to keep all information in one spot.