Forum Discussion
blurred screenshot
We're happy to help, Alex!
I see you've tried quite a few things already. Can you share the image file and your .story file with us? Just click here, and we'll reach out to you soon after we dig in and test things out!
Was there any update on this? I'm having the same issues
- BeccaLevan3 years agoCommunity Member
Welcome to E-Learning Heroes, Karen!
I'm sorry you're experiencing a similar issue. I don't see that we received a file from Alexandra for testing purposes, so I don't have an update to share. Any chance you could work with us directly in a support case so we can investigate further? We'll be in touch soon after!
- AlexandraBea8733 years agoCommunity Member
Thanks Becca - I just submitted a case and uploaded the content.
I appreciate any help you can provide!
Alex
- AlexandraBea8733 years agoCommunity Member
So far, I've tried everything that has been suggested by the message board postings and Support Engineer, and I'm still facing the same issue.
Have you had any luck on your end?
- AlexandraBea8733 years agoCommunity Member
So, I guess the tech gave up on me. The recommendations weren't working for me - so he said he reported the issue as a software bug.
It's so weird because I've used TONS of screenshots with Storyline in the past and have never had this issue. It's very frustrating - I'm going to need to deliver this course to a client soon and the image is still blurry.
Karen, did you get any resolution?