Blurry Graphics

Welcome to E-Learning Heroes, Steph! ⭐️

Thanks for reaching out and sharing that screenshot; I can see the blurriness you've described.

Let's start with these tips:

• Use Images That Don't Need to Be Resized
• Adjust the Compression Settings in Storyline
• Lock the Storyline Player at Optimal Size

If you don't see improvement from there, could I have you share your project in a case so our support engineers can get a closer look? We will reach out with an update shortly after!

I have a similar issue Becca. I am saving a file at 1920x1080, placing it on the same size canvas in Storyline, and it is a .PNG. None of the above fixes worked.

Obviously the zooms I added cause severe blurring too is why this is a problem for me. Attached are the .png at normal resolution, keeping clarity as I zoom in. Then the storyline that is not.

Thank you for sharing your files, Kory!

I see the blurriness you're describing, so from here, we'll want our support engineers to step in to take a closer look. I've opened a support case on your behalf, and you'll see an email from one of my teammates soon!

Thanks, Steph. I'm glad to see that Dexter is working with you directly.

I have same blurriness issues with pictures that are high resolution, and now come out looking very mediocre. Image export is set to high. Preview shows them blurry too.   Attached screen shot of published slide and original picture.

Hi Steph

I'm having exactly the same (new) problem with blurry image text in particular.

Did you get anywhere in solving it?

Mark

Hi Mark, 

Not exactly. 

The support team basically said it's Chrome that's the issue and highlighted that it's better quality in Firefox...which doesn't really help! So, unless we advise all clients to use Firefox (not going to happen haha!), I'm stuck with blurry graphics. 😢

What browser are you using, out of curiosity? 

Steph

I'm using Chrome. Images are blurry in Preview which has nothing to do with browser.  Problem seems to be recent. I am going to try Nov 2nd release, as the previous release (Oct 26th) had problems (hover state would flash) forcing me to revert to Sept 28th release.

Completely agree Mark - it's not a browser issue.  

Just tested it in 28 Sept 21 (3.56.26219.0) version and it's considerably better. 

I'm awaiting a response from the support team. Will keep you posted! 

The Nov 2nd release hover state is STILL broken.  Layer flashes on hover and trigger doesn't work. This is a standard Harmony content slide. Attached is the (sad) story. I reverted to Sep 28th release but images are still blurry....grrr