Forum Discussion
Blurry Images in Preview and Published
I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either ...
Hi Aly,
Thank you for taking the time to tell us what's going on, and I'm sorry you're dealing with this issue.
It does sound like the image quality loss may be from the modern player scaling up to fit the browser window.
When you switched to the classic player, did you pick the Lock player at optimal size or Scale player to fill browser window setting?
If you can share the file through this private link, we are happy to take a closer look at both player types and see what we can recommend!
Hi Katie - I had the classic player set to lock at optimal size. When I change the setting to scale the player to fill the browser window I encounter the same issue - the images become blurry - this occurs in both Chrome and Firefox. However even with the player locked to optimal size images still appear blurry in Chrome.
I was able to get the modern player to lock to optimal size by changing the settings to: launch in a new window and resize browser to optimal size, however this creates an additional, unnecessary click for learners since "lock player to optimal size" is only available if you first select "launch in a new window". I also continue experience the same problem where images are blurry in Chrome but clear in Firefox.
For me the choice is clear - that I should use the classic player locked at optimal size for the best UX. This does not resolve the issue of images appearing blurry in Chrome. Are there any updates as to when this will be corrected?
Hi Aly!
We'd like to continue troubleshooting in a support case so that our Support Engineers can step in! Would you mind uploading your project to us? We'll take a look to see what the fix is for the blurriness you're seeing in Chrome. Here's a secure upload link.
