Forum Discussion
LeslieMcKerchie
4 years agoStaff
Hi Rich,
Thanks for chiming in to share that you are experiencing a similar issue.
I was able to take a look at Keren's case that they worked on with our team and want to reiterate a point in the article they shared above:
Use Images and Videos That Don't Need to Be Resized
- What is the resolution of your image?
- What is your story size?
I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.