Forum Discussion
Blurry Images.. Still
I too am having an issue with blurriness. I am a new user. I switched to Storyline 3 because my Captivate software was crashing too often. I am using IE as my browser. I am trying to figure out what to do to make my images crisp. I use the MS Snipping tool, copy what I need and paste it into the articulate software and it becomes so blurry that the text in the image can't be read. This is in the editor and preview views. I'm so new that I haven't tried to publish yet. I have watched tutorials etc but nothing seems to help. I have added a screenshot to show you how it looks.
Hi Marlit,
Sorry, to hear you've hit some stumbling blocks here as you get started! Luckily, I think it's different than the issues mentioned in this discussion, as those are specific to how Chrome is displaying things.
Let's start with the basics of adding images and other media. You'll see our best practices are outlined here, and if you're inserting a screenshot you'll want to look at not scaling it as that can contribute to a loss in quality. Your image looked to be a full-screen view, but perhaps instead you could narrow down to just the highlighted section? Or, look at enlarging your story size to be a bit bigger. Also, if you'll be adding in a lot of manual screenshots, what about using the screen recording feature of Storyline? It may even save you some time.
Also, double check that your version of Internet Explorer matches up with any of the supported ones here based on how you've published. Using an out of date browser to view newly published content could be the culprit for your blurriness!
Let us know if that helps, and if you need anything else!
Hi Ashley,
I, and am sure everyone in this loop, has tried all this... It is an Articulate issue for sure.
Please have the development team take a serious look at this. We will be purchasing the software as we like all that it does. But it does not manage the image and video resolution well for sure.
