Forum Discussion
DraganaSaas-eee
2 years agoCommunity Member
Branching question
Hi all,
I am struggling with branching within my project. Early in the course, learners can select a Contact Center or Field track. After narration covers the specifics of each role, at the end o...
BobStryker
2 years agoCommunity Member
Dragana,
This can be done with variables. Sometimes the tricky part lies in the details of your build. But here are some suggestions:
- Create two text type variables and name them something like "department" and "role." Leave the Default Value for each blank.
- When the participant selects their department and role, use the associated button triggers to, for example:
Adjust variable
Set department to value CC (or alternately, field)
When the user clicks
yourButtonName1
Adjust variable
Set role to value manager (or alternately, associate)
When the user clicks
yourButtonName2 - When the participant clicks on Next where the branching begins, you can create triggers like the attached screenshot to direct the participant to the proper content - whether it is common to all managers or exclusive to the particular department.
- DraganaSaas-eee2 years agoCommunity Member
Thank you Bob!