Forum Discussion
DraganaSaas-eee
2 years agoCommunity Member
Branching question
Hi all,
I am struggling with branching within my project. Early in the course, learners can select a Contact Center or Field track. After narration covers the specifics of each role, at the end o...
BobStryker
Community Member
Dragana,
This can be done with variables. Sometimes the tricky part lies in the details of your build. But here are some suggestions:
- Create two text type variables and name them something like "department" and "role." Leave the Default Value for each blank.
- When the participant selects their department and role, use the associated button triggers to, for example:
Adjust variable
Set department to value CC (or alternately, field)
When the user clicks
yourButtonName1
Adjust variable
Set role to value manager (or alternately, associate)
When the user clicks
yourButtonName2 - When the participant clicks on Next where the branching begins, you can create triggers like the attached screenshot to direct the participant to the proper content - whether it is common to all managers or exclusive to the particular department.
DraganaSaas-eee
2 years agoCommunity Member
Thank you Bob!