Forum Discussion
RenGomez
3 years agoStaff
Hi Nancy,
Thanks for reaching out! A few questions to help troubleshoot:
- Are you spotting any buffering issues? Does it work as expected in Storyline when previewing?
- Have your users tried a different browser to see if it helps?
Our support team can also do some checks to help verify there isn't an issue within the file. Feel free to share your .story file in a case, and they can lend a hand!