Forum Discussion

Nrialvarez's avatar
Nrialvarez
Community Member
2 years ago

Bug in text label storyline 360?

Since the last update (my current version is v3.90.32893.0), I'm experiencing issues with the player's label language. Even if I save a project with the labels in Spanish, for example, when I reopen...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hello AxelDitter-66bb,

Happy to help!

Would you mind sharing a copy of your translation label and Storyline 360 project file so we can test if you're affected by the bug discussed in this thread? We'll share any available workarounds with you if you are! You can share your files here or privately by opening a support case. We'll delete them when we're done testing!

AxelDitter-66bb's avatar
AxelDitter-66bb
Community Member
8 months ago

I hope you received the needed files.

 

I just played around and see, that the German Labels have

189 strings and the English 192?

Yesterday I overrode the needed strings in the english labels and it worked - today it failed ....

cheers

Axel

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    8 months ago

    Hello AxelDitter-66bb,

    Yes, I received them, and I've also responded to you in the support case you opened. Let's continue the conversation over there!

     

    • AxelDitter-66bb's avatar
      AxelDitter-66bb
      Community Member
      7 months ago

      Hello

      I can not find my case :-(

      Cheers

      Axel

      • KellyAuner's avatar
        KellyAuner
        Staff
        7 months ago

        Hi, AxelDitter-66bb!

        I see my teammate, Jose, replied in your support case on April 24th. You may need to check your spam/junk folder in case their message ended up there. we'll resend the most recent email as well. Please let me know if you need any help!