Forum Discussion
BUG: Storyline inputting random values in fields
I have encountered a bug within Storyline 360, which I can consistently trigger. I can't tell if it's another bug Storyline 360 has with states, or if its another bug Storyline 360 has with cropping,...
Update: This issue has caused Storyline to crash at least seven times now. Specifically, when I have to 'Undo' more than once after its distorted the crop, it'll sometimes just cause Storyline 360 to completely crash, no pop-up or anything.
Hi @SpencerWolf,
Thanks for reaching out!
I'm sorry to hear you're experiencing this issue and would like to thank you for providing these details and examples to help us better understand what you're seeing. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
Thanks! I believe I can confirm, though still not entirely sure, that this issue is potentially causing Storyline states and objects to become corrupt, or volatile.
My reasoning is that after cropping an object and its states, I noticed some of the states had become disproportionately cropped by themselves, or after they had been correctly cropped. When clicking on them, they presented no bounding box. Even when clicking on the object outside of Edit States, its bounding box wouldn't highlight on the screen. Since I am able to easily recreate this issue with other images on blank projects, I'm speculating that its not the image or project, but an issue within Storyline itself.
Hi, Spencer!
Thanks for providing this detail. I've added your comments to your Support case so my teammate, Christian, can continue troubleshooting. They'll reach out once testing is completed.
