Forum Discussion
Can a "mailto:" link be used within Rise?
I'm currently testing out and learning rise. In an introductory "lesson" we would like to show photos and contact info for staff. I would like to make the staff person's email address be a link that would open the learner's email app. I tried editing the embed link function in rise, but no matter what, it automatically appends "http://" in front of the "mailto:" link. Any help will be appreciated.
Thanks!
85 Replies
Hello. I'm wondering if there has been any developments/updates regarding email addresses in RISE. I used RISE on a project last year and it was well received in the field. I would like to use it to create an online manual/user guide but I'm reluctant to based on this issue. I would need to include a lot of email addresses in the document.
Hi Michelle!
No news on this but now you're subscribed to this discussion thread and if there's any news we'll post it here, and you'll receive an email notification. Thanks for lending your voice to this conversation! And keep in mind you can use email addresses on buttons in button stack blocks. Hope this helps!
Was wondering if anyone tried creating the mailto: in Storyline and then using the Storyline block to add it to Rise?
I have not tried it but it should work.
Hi all, just want to chime in and agree this feature would be great to see.
Hi Tim,
Thanks for reaching out! I’ve added your feedback and you’ll automatically be notified of any updates we share here.
Hi, I have just found this thread from a year ago because I also need to link to an email address. I notice that mailto: links are still not supported. I agree with the users above that this is basic functionality, and using 3rd parties to shorten the URL is not going to be acceptable to most companies, including the client I am working for currently. What is the progress with getting this feature added (/bug fixed!) please? I also agree that a contact form would work well, and would be a valuable feature, but at the very least we should be able to create mailto: links.
Hi Kathryn,
Thank you for adding the mailto feature. I see it sort of lets you add a subject and body but adds "?subject=" at the end. Is there a different way to add a subject and body in Rise that I could use?
Hi Joshua,
Right now, there isn’t a way to manually change the subject and body text. Would you be up for logging a feature request to tell us more about your specific needs?
In the meantime, if there’s anything else I can do to help, please let me know!
Hi Allison,
Thank you for your fast response and suggestion to log a feature request.
-Josh
Thank you, John!
Your directions worked for me when I entered "mailto: ahead of the email address and received my shortened email address from http://is.gd. I also took your advice and added the new text block prior to doing the entire process.
Thank again!
LindaI've been using the button feature but I'm seeing some odd behaviour.
I was trying to add mailto: code that would also populate the subject and body,
eg, mailto:person@email.com?subject=hello&body=This is some text.
It worked fine, the only problem is that I would get ?subject=hello at the end of the pre-populated body text as someone else described above.
I see above that manually entering subject and body is not supported. However, when I went back to JUST entering the email address, the ensuing email is still autopopulating my subject field with "hello" even that is no longer in the mailto code.
I've created a "clean" course to try and replicate this. You can see when you hover over the button, the mailto link that shows up at the bottom of the browser includes ?subject= even though I didn't include that.
Any ideas???
Hi Christina,
I just tried this out and it looks like the default subject line is appearing as expected (it shows the course title). There's not currently a way to change that.
When you click on the link, is that what you're seeing? If not, the quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Am I doing something wrong? I added the button but when I preview it doesn;t seem to work at all.
Could someone help me on this soon please? I have to publish a programme and I need to know soon if this is possible or what I am doing wrong. I followed the steps published here https://360.articulate.com/review/content/384708bb-cab7-4ed9-9597-0aa91a65232b/review and the button is just dead. Is there a missing step - what is going on? Is it only operational when published and not in Rise preview? Please respond.
Hi, Jennifer! I just double-checked using the steps in this document and was able to test a button block email link in preview mode.
Check your procedure against that document and, if you're still not seeing the expected results, submit a case here so that our Support Team can take a look.
Hope that helps! Let me know if there's anything else I can do for you.
It looks like we actually added support for Mailto links in Button blocks awhile back (see Ashley's comment above). Take a look at this quick Peek on how that works.
If there's anything else I can do to help, please let me know!