Hi, I have several courses developed in Storyline running on our LMS. They are all set to track using a quiz result, but because it seems to slow the assessments down a lot if we track using the result of an actual quiz, there is a final results page that does not track particular answers. I have set the course to record as Complete/Incomplete. But something odd happens when the course is live - most of the time, no score is recorded, and the LMS just says 'complete'. But about 10% of the time, the score is recorded as 0%, which is annoying people.... How can I stop this happening? Heres what our LMS provider had to say: it looks as though it IS the course that is reporting a 0% score at times. We're not sure why - the course developer would need to investigate their source files - but the course is at times sending "cmi.core.score.raw" = 0 and other times it is not. So the LMS is functioning fine. Looks like the course provider will need to review the source files again to be sure,

Hi Rebecca, You mentioned it only happens sometimes - do you know under what conditions? A particular browser the user accesses it through? When they resume the course after exiting? There was a known issue corrected in Update 3 about exiting a course and then resuming it the score may change to 0. We're currently on update 5 now, do you know what update you published the courses with?

Hi Ashley, It seems to be random - it occasionally does it for me on my own computer, accross different courses, and different updates. I noticed it happening ages ago, but didn't think it mattered that much as the user was still shown as having completed the course. However, we have recently changed the appearence of the LMS and it stands out more now, so people have noticed it and started complaining.... I am now using update 5, and it is still doing it. The score doesnt change to 0 - it will always be 0 because there are no questions associated with the results screen that tracks completion. I just dont want the LMS to show any score at all.

Hi Rebecca, I'm not sure I'm following - only sometimes do you see a score of 0 in the LMS, even though there is no score reporting within your Storyline courses? If you're reporting based on a results slide, you may want to change the behavior to report on the number of slide viewed - but I also wanted to share this article on tracking and reporting within your LMS as they would be who I would defer to in regards to what is displaying and why within the LMS. If they're able to pinpoint something in your Storyline course, let us know.

Hi Ashely, I need to make sure the users have passed the assessment before the course is recorded as complete, so I can't do it on number of slides. And it slows the course down if I have any questions associated with my results slide. So I have a second results slide, right at the end of the course as the final slide, with no associated questions, and the course is set to use this results slide to track results. So I guess in theory, it ought to record a score of 0% every time, although I would much prefer it to report no score at all - just passed or incomplete. I really don't understand why it is only sending a score sometimes.

Hi Rebecca, Is the final results slide tracking the first results slide, or just as a placeholder to submit the completion of the course as you don't want the users to see a score at all? Have you also tested your course at SCORM Cloud to see if this behavior is reproducible outside your LMS, as SCORM Cloud is an industry standard testing method for SCORM content. I think this will help narrow down the inconsistency of when it sends the score and also the mention that the course slows down if you have any questions associated with the results slide, as that last part sounds odd.

Can I stop storyline reporting a score to the LMS?

71 Replies

StevenAndrews
Community Member
12 years ago

Hi Ashley

It behaved exactly the same on SCORM Cloud, as it did on our LMS. I've had a response back from the Support team to say that they were able to replicate the issue. They're said it looks like a bug in Storyline, so it's been passed onto the QA team for review.

My case number is #00408451.
AshleyT-Pollard
Staff
12 years ago

Hi Steven,

Thanks for sending along your case number. I see your communication with Jayem and where he reported the issue to our QA team. We'll keep you posted through your support case with any other further developments and we'll also try to update this thread as well.
StevenAndrews
Community Member
12 years ago
No probs, thanks Ashley.
rebeccaevens
Community Member
12 years ago
Hi! did you find out what was causing the problem?
AshleyT-Pollard
Staff
12 years ago

Hi Rebecca,

I don't have any updates on this to share, but do see that it was shared with our QA team and it's connected to the use of the "exit course" trigger. As a workaround, you may want to instruct your users to close the course by using the browser close button and remove that trigger.
GordonLayard
Community Member
12 years ago

Hi Ashley,

I am also having this problem with the most recent update (update 6). Can you please advise when the issue has been fixed? Hopefully not in the distant future!
AshleyT-Pollard
Staff
12 years ago

Hi Gordon and welcome to Heroes!

I still see that this issue is with our QA team, and I don't yet have an update to share in regards to time frame for a fix for this update. I'll add this thread to the existing report with our QA team for review and share any information here when we have additional information to share.
GordonLayard
Community Member
12 years ago

Thanks Ashley,

I see that Rebecca first reported the issue back in early March and Steven narrowed it down very specifically at the beginning of July. My concern is that my client, Westpac (an Australian bank), won't have the patience to stand by if this is not resolved in a timely fashion. It would be a great pity if they abandon Articulate products as I think Storyline, in particular, is very user friendly and I have really enjoyed using it.
AshleyT-Pollard
Staff
12 years ago

Hi Gordon,

I certainly understand the frustration with this bug and I've added it to the existing report filed with our QA team. I don't have additional information to share at this time but once I have an update I'll be able to post in this thread and since you also have a case open about this issue you'll hear about it there as well.
VigneshwaranMad
Community Member
11 years ago

Hi,

The issue is not happening with 'Exit course' trigger. We can replicate the issue by doing the given below steps. I have attached the sample course, please test in LMS (I have tested in cloud SCORM).

1.       Upload the course in LMS

2.       Launch the course

3.       Navigate to the second slide

4.       Close the course

5.       Re-launch the course

6.       It will ask for the resume option, select Yes

7.       Close the course

8.       Now you can see the score set as 0 (Zero)

Please let me know the resolution for that ASAP.

Sample1_output.zip459 KB
Sample1.story600 KB

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Can I stop storyline reporting a score to the LMS?

71 Replies

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