Forum Discussion

RogerGafke-feea's avatar
RogerGafke-feea
Community Member
8 years ago

Can not replace a video with a new one

I want to replace a video with a newly edited video. I upload the new one, but the old one appears and even takes over the file name of the new video. I am using Rise.

rise 360

6 Replies

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    8 years ago

    Hi Roger!  I'm sorry you're running into this weird behavior. 

    Where in your Rise course is the video?  Is it its own block in a blocks lesson? If so, try deleting the video block altogether and adding a new one in.

    Let me know how you make out!

    • hazelB's avatar
      hazelB
      Staff
      5 years ago

      Hi Bethany!

      Here are some things to try:

      1. Restart your browser and check if the issue is still happening.
      2. Please make sure that your browser is updated.
      3. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.  Here's a list of our compatible browsers for authoring.
      4. If your browser is already updated and the issue is still happening, please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?

      If you're still encountering problems, please open a case with us here so that one of our technical support engineers can assist you.