Forum Discussion
Can someone confirm if the audio file name is not appearaing on hover
Can someone confirm if the audio file name does not appear when you hover over the audio track.
I don't know if it's my Windows settings or the same bug appearing once again.
AND.... Can someone tell the coders to add the audio file name somewhere else ! like in edit audio editor.
Is there no way of knowing the audio file name if the hover event is broken on the audio track?
- The file name displays when I hover over the audio track in the timeline.
- If I open an older file in a new instance, the hover audio file name works but does not work in first instance, sooner or later neither work.
PLEASE make another way to see the audio file name beside hovering over the audio track !! Thank you.
19 Replies
FIX IT !!!! FIX IT !!!! This was broken a few years ago and someone fixed it. However, I'll assume someone used old code in an update and broke it again. FIX IT !!!!!!!!!
Hey KenFlieger,
I'm sorry to hear that you're still struggling with Tooltip behavior in Storyline.
I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf, and they should be following up with you via email soon.
We can continue the conversation there!
Same issue. Following.
On Storyline, there is an ''hover'' that shows the files name, that bug all the time (25% chance you actually gonna see it) but you can see the files name in the media library.
On Rise, there is not a single way to see the audio files name. That is a really basic feature that is totally missing, making it very hard to update audios. Images does show files names (which is arguably less usefull than audio file name... since there is a thumbnail...) - The audio file name should be displayed the same way the images files name are displayed.
I hope the change is going to happen quickly, as it is something that should have been there from the start
Thx :)Hi Kassy,
Thanks for sharing your feedback with us. We truly appreciate it as it helps our product team understand which features are most beneficial to our users. Currently, I don't have an update, but we'll be sure to let you know when we do!
I am having the exact same issue. Could you please fix it.
Hi DorisDengg,
Sorry to hear that you're also having trouble!
If you're already working with locally-stored .story files, have you tried repairing your Storyline installation?
If that doesn't improve the issue, can you share one of the affected .story files so we can take a closer look? You can upload that file here or privately in a support case.
Thank you!
I am having the exact same issue. It works a couple of times, then randomly stops. What information must we provide for you to troubleshoot and fix the issue?
Yes, in Storyline the audio file name has somewhat recently stopped appearing when hovering in the timeline. I've been out of Storyline for a bit, so not sure when it occurred. If you right click the audio track in the timeline and select the accessibility option, it will show the filename as the default alt text value. You can leave that window open and click through different tracks to see the name of each. Not very convenient, but that's about all we have right now.
Hi KenFlieger ,
Thanks for calling this out and for explaining what you’re seeing in detail!
In Storyline 360, the audio file name should appear when hovering over an audio track in the timeline, so it’d be helpful to gather a bit more information to understand why that’s stopping in your case. If you’re able to share, knowing which Storyline version you’re on and whether this tends to happen after editing audio, reopening a project, or working with multiple Storyline instances could help narrow things down.
As a short-term workaround, renaming audio assets in the Media Library can make files easier to identify without relying on hover. If the hover behavior consistently stops working, opening a support case would allow the team to take a closer look at what’s happening in your environment.
Separately, your feedback about wanting a more visible place, like the Edit Audio window, to see audio file names during editing has been shared with our team. Thanks for explaining how this impacts your workflow.
Same for me, really annoying. It works like 3 times, then after restart it works 3 times again
Hi PatrikStrandin & JimDeRosa,
Happy to assist!
As Eric mentioned, Storyline should display an audio filename when hovering over that item on the timeline. I tested a few different sample MP3 files, and all of the names displayed as expected.
The intermittent behavior you described can sometimes be caused by working off a network drive. Can you confirm that your .story files are stored on your local drive? If they are, and you're still having trouble, please try a repair of your Storyline installation.
If that doesn't do the trick, we'd love to take a closer look at your project files to see what could be getting in the way. Feel free to upload those files here in the discussion or through a support case.
Looking forward to hearing from you!
I've never been able to see the file name "hovering" in Rise 360. I tried it again - I didn't know it might be possible.
But I will second that we need to be able to see the file name when editing - we have trainings with a lot of audio pick-ups, and it would make updates so much faster.
Hi EricaHunter, thanks for chiming in and sharing your experience.
You’re right, in Rise 360, there isn’t currently a way to view audio file names during editing. When working with courses that include a lot of audio updates or pickups, that lack of visibility can make managing and updating content more difficult.
I’ve shared this feedback with our team so they can see how helpful it would be to surface audio file names more clearly during editing in Rise 360. We really appreciate you calling this out and explaining the impact it has on your day-to-day work.
