Hello E-Learning Community,
\n
Hoping you can help with this one.
\n
We need to make a Word copy of our Storyline training (to share with regulators, etc.,); however, when I Publish >> Word, I get the following error dialog:
\n
The folder 'name of training\" is read only, being used by another process or you do not have the proper security permissions to access this resource.
\n
I have tried the following, always getting the same result:
\n
\n- Saving the Storyline file to a different/ local drive
\n- Having a colleague try
\n- Signing in and out of Articulate
\n
\n
Further, I can publish to the web, to Review, etc., just not to Word.
\n
Does anyone know what might be going on?
\n
Thank you,
Melanie
","kudosSumWeight":0,"repliesCount":22,"postTime":"2023-08-03T10:57:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:780052_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello E-Learning Community,
\n
Hoping you can help with this one.
\n
We need to make a Word copy of our Storyline training (to share with regulators, etc.,); however, when I Publish >> Word, I get the following error dialog:
\n
The folder 'name of training\" is read only, being used by another process or you do not have the proper security permissions to access this resource.
\n
I have tried the following, always getting the same result:
\n
\n- Saving the Storyline file to a different/ local drive
\n- Having a colleague try
\n- Signing in and out of Articulate
\n
\n
Further, I can publish to the web, to Review, etc., just not to Word.
\n
Does anyone know what might be going on?
\n
Thank you,
Melanie
"},"Conversation:conversation:780052":{"__typename":"Conversation","id":"conversation:780052","solved":false,"topic":{"__ref":"ForumTopicMessage:message:780052"},"lastPostingActivityTime":"2024-07-19T08:15:01.000-07:00","lastPostTime":"2024-07-19T08:15:01.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:780052":{"__typename":"ModerationData","id":"moderation_data:780052","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:780052_1":{"__typename":"Revision","id":"revision:780052_1","lastEditTime":"2023-08-03T10:57:51.000-07:00"},"ForumReplyMessage:message:780056":{"__typename":"ForumReplyMessage","id":"message:780056","conversation":{"__ref":"Conversation:conversation:780052"},"author":{"__ref":"User:user:81147"},"revisionNum":1,"uid":780056,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Cannot Export Storyline to Word","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:780056"},"parent":{"__ref":"ForumTopicMessage:message:780052"},"body":"No, I get the same error.
","body@stringLength":"85","rawBody":"No, I get the same error.
","kudosSumWeight":0,"repliesCount":1,"postTime":"2023-08-03T12:52:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:780056_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTB8Mi4xfG98MTB8MTQ6MCwzOToxfDE","node":{"__ref":"ForumReplyMessage:message:780057"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1733906069817":{"__typename":"CachedAsset","id":"theme:customTheme1-1733906069817","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Sorry to hear that you ran into this behavior.
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Since the issue affects all publishing formats, I'd recommend doing a repair of Storyline 360 to fix it. You'll also want to make sure that you are working locally when attempting any publishes.
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If the issue persists, open a case with our support team here so we can take a closer look at your installation.
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