Forum Discussion
Cannot Export Storyline to Word
Hello E-Learning Community,
Hoping you can help with this one.
We need to make a Word copy of our Storyline training (to share with regulators, etc.,); however, when I Publish >> Word, I get the...
Hi Melanie,
Did you ever get to the bottom of this as I'm having the same issue. Regardless of using local or networked files, I can't publish to Word. I'm using Microsoft 365 so my Word is up to date.
Did you find a solution to this?
Thanks, Deb
Hi Deb,
I'll be glad to look into the issue for you!
Can I ask if you are getting any error messages when attempting to export your course to Word? Does the same issue occur when you publish just a blank new Storyline 360 project?
If publishing a blank project results in the same error, try doing a repair of Storyline 360 to see if this helps. If only a few project files are affected, please share copies of the project files here or in private by opening a support case so we can take a closer look at why the files are unable to be published to Word. We'll delete it when we're done testing!
Hi Jose,
Yes the error message is the same as previous community posts on this issue.
The error message is:
The folder ‘Blank file Word test’ is read-only, being used by another process or you do not have proper security permission to access this resource.
[cid:image001.png@01DA16D3.50ABD540]
This is how I was exporting the Word doc. Blank file to a local non networked location.
[cid:image002.png@01DA16D3.50ABD540]
My colleagues who are also on Articulate licences are also having the same problem. We have tried uninstalling Articulate and reinstalling, but this has not fixed the problem.
We are all on Microsoft 365 Enterprise licences for Word.Can you please advise?
Thanks
Deb Gyde
Learning Technologies Specialist
Training Alliance
