Forum Discussion
Cannot install or uninstall Articulate Storyline 3 HELP !!!!!
Storyline 3 was acting up so I tried to uninstall it:
1. Uninstall said Storyline 3 was not available and removed the entry from the programs list.
2. I then run storyline-3.exe to install popup says "Articulate Storyline has already been installed. with a FINISH button
3. I removed every key with an articlate form regedit. Still,,same popup up as above.
I cannot reinstall windows just because your program is screwing up in my computer.
HELP !!! Is there a tool to remove Storyline 3 completely from my computer?
so I can reinstall it without the popup saying it's already installed?
12 Replies
Hi Robert,
You can try to download a free or a trial version of Revo Uninstaller and use that to clear all traces of Articulate Storyline 3 from your system.
Revo Uninstaller is a freeware uninstall utility. It has features to uninstall programs scanning for leftover files, folders and registry entries after uninstall.
Make sure to restart your PC once the cleanup/removal is complete as this will ensure that you are starting from a clean slate. You can then try to reinstall Articulate Storyline 3 after.
You can download the software from here: https://www.revouninstaller.com/revo_uninstaller_free_download.html
Hope this helps.
Hi Robert!
It sounds like you've already followed these steps to uninstall Storyline 3, is that right?
If so, I'd like to connect you with our Support Team to troubleshoot further. They're rockstars, and you'll be in good hands!
Simply click here to open a case, and they'll reach back out to you soon.
I deleted folder called windows cache in the hidden ProgramData. (Windows please do not name folder's cache), it held uninstall info.
After deleted about 200 regedit keys using find 'Articulate'. Just after about 10 million hex coded keys (after last F). An Articulate install key for the Programdata folder showed up and I deleted it.
I reinstalled successfully there after.
I have tried to look in program data but I did not find "windows cache" folder. Any help please
Got the same error, I have used Revo but the program is not in the list (I understand bse I uninstalled earlier)
Try using IObit uninstaller
As I said the software is already uninstalled so it won't be visible in a
list of installed software. I guess there is a cached file which I have to
delete manually.
Hi Alfred,
I'd like to have our Support team help with this, so I went ahead and opened up a case for you. You'll see an email confirmation shortly and then the team will be in touch with next steps!
I am having this same problem right now. I wanted to uninstall Storyline 3 build 8.x from my computer. Although it's installed and running on my computer, in the control panel, it isn't listed as an option to uninstall/remove in my list of installed programs. I am not comfortable mucking around with my registry. What is your suggestion, Articulate technical support?
Hey there, Jody!
Thanks for taking the time to tell us what's happening. I'm going to connect you with our Support team so we can take a look at your settings.
Look out for an email with some approaches from one of our engineers!
Wow, this is brutal. I am having the same problem, there seems to be no way to uninstall this software. I made the mistake of choosing the serial number option rather than using the free trial license I had acquired and now I am unable to redo that choice, locked out of storyline and unable to install it to start over. Very painful as I was hoping to learn how storyline worked tonight.
Hey Jeff,
I'm sorry to hear you're running into this issue, but I see you've started a case with our support team as well!
It's been escalated, so be on the lookout for a reply soon to help get this sorted out!
