Forum Discussion

MichaelMcCoy-05's avatar
MichaelMcCoy-05
Community Member
6 years ago

Cannot Publish to 360 Review

I have not been able to publish to Review 360 since the last update I completed on 10/4. When I try to publish, it says I am not signed in, which of course I am. When the Publish window opens it say...
Review 360
BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Hello Theresa,

Thanks for reaching out, and I'm sorry to hear you're hitting this snag!

First, let's start with some questions so I can better understand:

  • Which browser are you using when seeing this error? Do you see it in a different browser?
  • Do you see the same error if you publish the same courses to the web?
  • Do you see this issue when publishing a new project to Review 360?

Staying tuned for your response so we can continue troubleshooting together!

TheresaMayfield's avatar
TheresaMayfield
Community Member
5 years ago

Hello Becca,

Thank you for your support.

This seems to be occurring when I try to publish a new version of a Review 360 link that already exists for my project.

In troubleshooting, I have found that if I generate a completely new 360 Review link for the project, it will publish properly, but that kind of defeats the purpose of being able to publish updated versions of the same link so the reviewer can see changes as they happen and validate or provide additional feedback. Obviously the trail of feedback is gone if I publish a whole new link and I have to keep giving them new links... :(

I don't think it is browser specific. It should be generating a link that can be accessed in the main browsers (Chrome, IE, Edge). My personal default browser is Chrome.

I am able to publish to Web, LMS, Word, etc with no issues.

I have other projects that do publish to Review 360 properly.

Thoughts?

Theresa Ainsworth
Digital Curriculum Developer| Training and Communications (TAC) | Medicare Solutions
21281 Burbank Blvd, Bldg. B, 3rd Floor, G4 Blue, Woodland Hills, CA 91367
Phone (818)676-8127
Theresa.L.Ainsworth@centene.com
[Title: Centene Corporation logo]

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