Forum Discussion

MichaelMcCoy-05's avatar
MichaelMcCoy-05
Community Member
6 years ago

Cannot Publish to 360 Review

I have not been able to publish to Review 360 since the last update I completed on 10/4. When I try to publish, it says I am not signed in, which of course I am. When the Publish window opens it say...
Review 360
JasonQuestor-24's avatar
JasonQuestor-24
Community Member
5 years ago

I am experiencing the same issue. This started a few days ago. I have read through all the articles on this and nothing has helped, or is not relevant. Here are the key points:

  1. This is not a new or large course. I cannot publish either a new version or update a previously published version.
  2. I also cannot publish even a stub course with a single text only slide.
  3. I have turned off my VPN and started with a fresh boot and instance of Storyline.
  4. My network is 5G, and is performing flawlessly with all other applications.
  5. I have shut down all other applications, including browser tabs and email.
  6. I have tried with the latest versions of Safari, Chrome and Firefox, all of which a listed as supported browsers.
  7. I have tried the pull approach from the Review 360 site. It says I can upload a zipped course package. When I try this, it says that is not a supported file type.
  8. There is nothing technically wrong with the course itself. I can publish it to my LMS and it plays flawlessly.

This is an urgent issue, as I have several key clients who need to review and approve 5 different courses at the moment.