Forum Discussion
Cannot Publish to 360 Review
I have not been able to publish to Review 360 since the last update I completed on 10/4. When I try to publish, it says I am not signed in, which of course I am. When the Publish window opens it says "We are unable to connect to Articulate 360. Please check your connection and try again"
17 Replies
I also had the "Can't connect to 360/check internet connection" issue. I worked with Articulate and our tech side over several months and tried pretty much everything on Jason's list, with no success. However, we recently found a workaround. When that error comes up:
- Save/close the Storyline file.
- Open Task Manager.
- Find the Articulate 360 Desktop Service task and end it. (We use Win10, so mine was in Background Processes)
- Re-open the Storyline file and you should be able to publish to Review. (or at least I was)
It hasn't been a permanent fix (I've had to do it a few times), but it's worked each time so far. Best of luck!
Joel's workaround worked (thanks Joel). However, in the last few attempts it has stopped working.
I spent an hour on Zoom with an Articulate support rep just now. We worked together and determined that the issue was with Windows Firewall. When Storyline updated, Windows Firewall no longer recognized it, and blocked it.
- Go to Settings / Network & Internet.
- At the bottom of the screen, find and click Windows Firewall.
- Find and click Allow an app through firewall.
- Click on the Change Settings button.
- Click on the Allow another app... button.
- Click on the Browse... button.
- The idea is to find all the Articulate executables and whitelist them for Windows Firewall. Mine were all under C:\Program Files (x86\Articulate\360. Each application has a subfolder there: Desktop Application, Desktop Service, Peek, Replay, Storyline, Studio.
- Windows does not allow you to select more than one at a time, so you have to go through this for each executable. Pick one and double click it.
- You will be returned to the list of allowed apps. Click the Add button.
- Repeat for all the others.
After doing this, and restarting the system, full publish functionality to Review 360 was restored. I suspect that this might happen again with the next Storyline update. Just have to wait and see.
