Forum Discussion

JulieCraig's avatar
JulieCraig
Community Member
6 years ago

Cannot see Illustrations or Pictures in Storyline 360 or Rise.

Hello Friends, Can anyone help? I cannot see Illustrations or Pictures any longer in Storyline and Rise. I have had my network team check all of the sites that I have seen on other discussion po...
storyline 360
JayambikaRav161's avatar
JayambikaRav161
Community Member
2 years ago

I cannot see the images in the gallery thumbnail preview in Rise. However, when I blindly click on an image, I can see the image in my content.

Can someone help please?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Jayambika,

    If thumbnails aren't displaying properly in Rise 360 when you access Content Library 360, please reach out to your IT Team so they can ensure that all Articulate 360 endpoints are accessible from your organization. If adding the endpoints doesn't work, please open a case with our support team here so we can investigate further.