Cannot see Illustrations or Pictures in Storyline 360 or Rise.

Hello Julie and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:

Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. 

Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.

Thanks! We have done all of this. I will have them contact IT directly.

Julie

My team recently acquired licenses for 360 and are unable to access images or illustrations. We have whitelisted all listed domains and endpoints as described above. We can access icons and videos but not images and illustrations. Help!?

Hi Eric,

Thank you for contacting our support team as well. I can see that you are currently working directly with Shiela.

Hi there - I don't have any kind of an IT support as we are an extremely small company. I also have zero illustrations come up no matter what I am searching for. Photos, icons and videos are all fine. I could do illustrations at one point and now nothing. HELP:)

Hi Annemijn,

Thanks for reaching out, and I'm sorry you're running into this error! Our team is currently looking into an issue where:

Searching for stock illustrations in Storyline 360, Studio 360, and Rise 360 is currently unavailable.

Feel free to bookmark this status page to keep an eye on our progress, and you can subscribe for notifications!

Hi Annemijn,

This issue is resolved now, so please do let us know if you're still running into trouble! If so, the next step will be to connect with our Support Team. 

I no longer can get results for Illustrations in Storyline. I started working on a new project yesterday and inserted 3 illustrations without issue. I tried searching for a new one today and get no results however the other 3 are still on their slides. Is this issue occurring again?

Happy Wednesday, Melinda! I'm happy to share that we have resolved the issue when searching for Content Library 360 illustrations in Storyline 360, Studio 360, or Rise 360, no results are shown!

Apologies for the snag!

I'm having the same issue with Illustrations. Yesterday I was able to view searched items for Illustrations, Photos, icons, etc. This morning I updated my installation for Storyline and now I can's see anything by the size of the returned images. They images are not showing. Photos, Icons, and Videos are working just fine.