Forum Discussion

AshleyCole-be09's avatar
AshleyCole-be09
Community Member
5 years ago

Can't Delete Images in Rise

Hello,

I am creating a course in Rise. I clicked on the image block, and the generic bicycle photo came up. I tried to click the delete or edit button, but those options are not available. There's no trashcan icon, no undo button, nothing. I even got a coworker to take a look with me, and she thought it was strange as well. It seems as if those icons are missing. Can anyone assist me with this? Thank you!

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi Ashley,

    This is a known issue with the Edge browser.

    Either update to the Edge Chromium version of the browser or switch to Chrome.

    • NancyPeterson's avatar
      NancyPeterson
      Community Member

      I am having the same issue with Chrome - how to delete?

       

      • KarlMuller's avatar
        KarlMuller
        Community Member

        Hi Nancy,

        I use Chrome and have never experienced this issue.

        Are you using the most up to date version of Chrome?

  • GC1's avatar
    GC1
    Community Member

    Hi Ashley

    Do you want a Image block or just a Text block?

    There is no delete option on the Image block only the option to edit the image to change the image.

    If I have to use Rise 360 in Edge I have to clear the browser history, cache and cookies.

    If the issue continues you can reach out to the Support Team.

    Hope this helps.

  • Hi Nancy! Please let us know if you're still running into this problem, and we'll be happy to lend a hand! 

    • KarlMuller's avatar
      KarlMuller
      Community Member

      Hi Nelda,

      To delete the Course Logo:

      1. Open your Course
      2. Select THEME
      3. Select Cover Page.
      4. Scroll all the way to the bottom to where the logo thumbnail is displayed.
      5. Select Edit.
      6. Select Delete.