Forum Discussion
Can't download characters anymore
Hello, when I go to download a character to import it into my presentation in 360, it starts like it's going to download but then I get an orange circle with an exclamation point in it. It doesn't do or say anything else.
This function worked previously so i am unsure what to do. Any thoughts?
Hello Joseph,
Happy to help!
It sounds like someone in your organization may have updated your network settings which caused Articulate's endpoints to become inaccessible. As a troubleshooting step, please ask them to ensure that all the endpoints listed here are reachable so all network features and services will work properly.
If the issue persists, try repairing your Storyline 360 installation to see if this helps. Here's how.
