Forum Discussion

JillianYevics's avatar
JillianYevics
Community Member
8 years ago

Can't edit content

Hi! I'm trying to edit a module in Rise, but when I click "Edit Content", nothing happens. If I refresh the browser, I get a notice that I'm currently editing the module. When I click "Take Control"...
rise 360
DebBeverley's avatar
DebBeverley
Community Member
4 years ago

I am also have issues editing text blocks in Rise. I have tried closing down the web browser, logging out, and opened a different browser but the issue has persisted all afternoon. 

What I am experiencing is: I place my cursor in the middle of the list of sentences for a sub-bullet, numbered item,  and press enter to create a new sub-bullet numbered item. The lines do not move down though, and my cursor 'jumps' below the sub-bullet and gives me a new Parent  numbered item. 

  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Deb! So sorry to hear you're having issues editing text blocks in Rise.  Please try to access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) 

    Do you still get the same issue when in Incognito?

    If you're still having issues, please open a case with us here.