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AlisonCoops-021's avatar
AlisonCoops-021
Community Member
8 years ago

Can't hear audio when I hit Play on the timeline

Hello, I'm working on a new Storyline file that I created. Everything was working fine until recently.  Now, I can preview a slide and everything is fine.  I can publish the course and everything is...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
8 years ago

Hi Alison and CC - 

I'm sorry you've run into this issue - we've shared it with our team, but so far haven't been able to replicate it ourselves. Could you help by sharing a bit more info with me?

  • What version of Storyline are you using?
  • What version of Windows are you on? 
  • When did you first notice this behavior? Do you know if that coincided with any updates to Storyline or Windows?
  • Have you been able to reset your audio/speaker settings to at least hear through the standard speakers?

Anything else you can think of to help us track this down! 

  • AlisonCoops-021's avatar
    AlisonCoops-021
    Community Member
    8 years ago

    Hi Leslie,

    I’m using Storyline 3 dated 9/12/17, Windows 7, and at this point, probably 2 weeks. Yes, I am able to hear through speakers now.

    Thanks,

    Alison

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