Forum Discussion

SteveJones's avatar
SteveJones
Community Member
9 years ago

Can't import PowerPoint slides into Storyline 360.

I'm suddenly unable to import PowerPoint slides into  Storyline360. I've even tried importing slides I've imported before. Did something change? How can I fix? Thanks, Steve
storyline 360
AdamWilliams-05's avatar
AdamWilliams-05
Community Member
8 years ago

Failed to Import ppt file!

Hi. Been through all the online help and also the link that keeps getting posted about the steps (so please don't post that if you're kind enough to respond).

I have latest Articulate 360 and ppt 365 on a new machine and can't import a template. I can't even import a one page new ppt file I created as a test.

I'm on a PC purchased especially for the trial (which as a Mac user, I don't particularly enjoy - but it's not as unpleasant as the whole Parallels experience).

Please let me know what I'm doing wrong.

Thanks

Adam

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    8 years ago

    Hi Adam,

    I'm sorry you've had such trouble importing powerpoint files, but thanks for already going through some troubleshooting. I know you asked me not to post them again, but I do want to confirm you mean the steps here. Please, don't shoot the messenger. 🙃  It may help someone else who sees this discussion and doesn't go back to page one. 

    It could be an issue with your Office version, Office 365 and the various components of that and how they're all named is confusing at best, but you'll see a list of the supported environments here.  With Office 365, we don't support the Office 365 web app or Office 365 mobile apps.

    If you can check the exact name/version of Office you're using, that would be helpful: 

    1. Launch your PowerPoint desktop app.
    2. Create a new presentation or open an existing one.
    3. Go to the File tab on the ribbon, and click Account.
    4. Click About PowerPoint on the right side of the screen.
    5. Version information will be listed at the top of the window that appears.

    Also, are you seeing an error message upon import or does it simply not work and show you a blank project? Do any of the other functions connected with Office work, such as publish to Word ( a single slide in Storyline with a character should suffice. 

    A few other steps to check would be that the file, file name, and even file path adhere to the guidelines here too. That'll help prevent odd behavior with Articulate projects all around. 

    Let me know and we'll keep troubleshooting from there!