Forum Discussion

JuleeJaeger-791's avatar
JuleeJaeger-791
Community Member
3 years ago

Can't open Player Settings in Storyline

Hi, I've searched through and found similar issues, but no resolution. I need to get into Player settings. I click Player. Nothing happens. I try to click somewhere else on the screen and I get a ...
storyline 360
BarbaraMaron209's avatar
BarbaraMaron209
Community Member
4 months ago

Amazingly, I am still finding this issue continues. The double or multiple screens maybe the reason and I did have to reopen Storyline on the screen that showed the "clear" or empty shadow box for the player.

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi BarbaraMaron209,

    Thanks for following up on this. I'm sorry to hear you're still experiencing this issue. It sounds to me that when you reopen Storyline on a different screen, that the Player settings window did appear. Is that correct? If not, it'd be helpful to test the file you're working with, which you can share here or privately in a support case! We'll delete it once troubleshooting is complete.