Forum Discussion
Can't open Player Settings in Storyline
Hi, I am still getting the player button issue. Every time I click the player button to open the settings, storyline just hangs and I have to then open the task manager to end task on my storyline and resuscitate it.
Is there an alternative way to open the player setting?
Ans, was there a resolution ever provided, I'm curious.
Thank you, appreciate your help in advance!
Hello priyshak,
I understand you're experiencing freezing when you try to open the Player Properties in Storyline 360. I can confirm that this is the location to access the Player Properties for your entire course. Happy to learn more!
- Are you working and saving your project file to your local hard drive (typically your C: drive)?
- If you import your current slides into a brand new .story file, do you still experience this behavior when opening the Player Properties?
- Are you experiencing this behavior with any other projects you're currently working on?
If you are running the latest version of Storyline 360 (Update 110) and this is occurring across multiple project files, I recommend a repair of Storyline 360. A repair can fix some unexpected or erratic behavior.
If, after repairing, you are still experiencing this, we'd be happy to take a closer look at your .story file in this thread or privately in a support case so our team can investigate further!
Looking forward to hearing from you
Yes, all my files are saved on my C drive. I haven’t tried that, but the issue resolved itself on its own and is working fine right now. This has been an ongoing problem that comes up off and on, and when it does, I’m unable to access it. I then have to share it with a team member so they can change the player settings.
Thank you for sharing this information. I did find that using 2 monitors did complicate this issue for me as well. I need to make sure both Storyline and the Player options open on the same screen - this has eased the Freezing issue for me. Hope that helps.
