Forum Discussion

LAURENTNICOLAZI's avatar
LAURENTNICOLAZI
Community Member
4 years ago

Can't open the articulate storyline app

Hi,

I have a problem on my computer. The articulate app doesn't let me open the storyline app. And shows me this notification without any other option than close the app.

Do you have any explanation?

I run the same app on another computer and all is correct.

Thanks

Laurent

 

 

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Laurent,

    Thank you for reaching out and sharing what you are experiencing with your software installation.

    Do you know what version of Storyline you're using? 

    • You can check by going to Help > About Articulate Storyline

    We are currently on Build 3.55.25975.0 of Storyline 360. You can read all of the details here.

    Updating to the latest version will also repair your software installation, but if you are already on the latest version, I recommend conducting a repair to get it back up and running properly.

    • LAURENTNICOLAZI's avatar
      LAURENTNICOLAZI
      Community Member
      4 years ago

      Hi,

       

      Thanks for your answer.

      It was my computer which had a problem.

      So now it's fixed...

      Thanks.

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