Forum Discussion

PenelopeBloom's avatar
PenelopeBloom
Community Member
3 years ago

Can't publish to Word

I'm trying to publish my storyline file to Word, though when I click 'PUBLISH' it takes me directly to 'Congratulations! XXX was published successfully' screen, though nothing has happened. I've tri...
storyline 360
Clara_Suntinger's avatar
Clara_Suntinger
Staff
3 years ago

Hi Carrie!

Below is something that we advise and could be causing your publishing to Word issue.

Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article.

I also would recommend making sure Word is still your default program for opening .doc files. For Windows this is often in Settings > Apps > Default Apps.

If that doesn't seem to help, the fastest way to get this resolved is to open a case with our Support Engineers. You can reach them anytime, day or night, right here.