Forum Discussion
Can't re-install storyline 360
Because of some problems I decide to uninstall storyline and tried toe reinstall it.
I can't reinstall Storyline. Each time I try from the Articulate 360 launcher, I get an error message directing me to the support article and then a message that states that it has been installed.
I have unistalled/reinstalled Articulate 360. I have checked everything in the support article.
Any advice?
This is urgent as I'm developing a new training with a deadline coming soon.
3 Replies
Are you sure it completely uninstalled?
When you go to reinstall it, is that the message you get? Or is that just an error message on attempting to launch?
And I know you've been through the help articles so forgive me if I'm being redundant, but you made sure you have 64 bit (not 32) and you have admin control, are connected to the internet, and have restarted your computer?
Thinking about what I just went through with my computer, check all think Caitlin_B has said, then sit back and go through again. Make sure you double check everything, shut down and grap a cup of coffee (or maybe an adult beverage) and restart your computer. I had trouble last week and I'm still working out all the little things I missed trying get done before I go on holiday.
Good luck.
