Forum Discussion
Captions Not Loading After Publishing Course
Hello,
We have a course with several videos. We've captioned them all and uploaded them to the course as VTT files in the normal method (click the video, manage, upload CC). We can see the captions in the editor but after publishing (either as a scorm or as a raw web output) we don't see them. The "CC" button is there on the videos but clicking "English" does not make them appear.
What we've Tried:
- Opening "index.html" and running it from our own browsers.
- Confirmed other courses with videos in our LMS have working captions.
- Adjusted the header of the VTT files to:
-
WEBVTT
Kind: captions
Language: en
-
We're kind of at a loss here as this has never happened. Any help would be appreciated, thank you!
We did a little more digging and have more info.
Whatever the issue is, its causing the "parsing errors" so the captions won't load at all. I believe that our changes to the caption header was WRONG. It should just be "WEBVTT" not all of that other stuff.
After fixing that, we threw the caption file into a VTT validator and it came back good but it still throws this error.
Hope this helps narrow down the issue!
Hi DesignTraining!
Sorry to hear that captions aren't loading after publishing your course!
I noticed you've already opened a support case as well. Smart move! I've updated your case with the additional insight you've shared. You're in excellent hands troubleshooting with our support engineers, and they should be connecting with you via e-mail, shortly.
Let's continue the conversation through your case to keep all information in one spot.
