Forum Discussion
Character limits in Storyline 360
One potential landmine I inadvertently stumbled on, courtesy Saba/Cornerstone/SBX, is the length of a question on a quiz slide when publishing for SCORM 2004 (cmi.interactions.n.description does not exist in SCORM 1.2, so it apparently is not an issue there). I was recording a Completed/Passed at the activity level but an Incomplete/Failed at the course level. Doing some digging, their support person pointed to this error being generated in Saba:
"(43244) Failed to save CMI Interaction details. Failed while saving interaction having id \""Scene1_Slide4_MultiChoice_0_0\"".(319) Internal Error - You have exceeded the limit of 255 characters for 'Description' field."
To resolve the issue, the Content developer will need to reduce the number of characters in the Description field for the questions in the content to less than 255, and then the Completion should be marked when users successfully pass the Content.
The max length for the "cmi.interactions.n.description" field is described in the SCORM specification at https://scorm.com/scorm-explained/technical-scorm/run-time/run-time-reference/#section-4 (Click on the SCORM 2004 3rd Edition tab to see the corresponding fields).
Since the "cmi.interactions.n.description" parameter exceeds the max length, Saba fails to properly capture responses and completion status. I guess SCORM cloud handles this error so that's why it works there [I had tested the assessment on SCORM Cloud, where it worked perfectly, before submitting it to Saba Support].