Forum Discussion
Character state not changing in Rise Scenario block
I am working on a course and using a scenario block. For several of the feedback responses, I have set the character to change her state (talking, thinking, confused) etc. When I preview the block or the course the state of the character does not change.
What could I be doing wrong?
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- For scenario blocks, characters would sometimes maintain their default pose when the training was previewed or published.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
21 Replies
Thanks for reaching out about your scenario block, Brian. After you make a selection in dialogue content, the character should reflect the state change and show the feedback text.
First, make sure you're authoring in a supported browser (Google Chrome, Firefox, Microsoft Edge or Safari). If you are still seeing issues with state changes, would you mind sharing a link to your content with us here? We will examine your setup and let you know some next steps forward.
Hi There,
I've got the same issue going on here. Any idea what to do?
Hey Joey!
Could you share some screenshots of your scenario block set-up? I'd love to get a closer look at what you're seeing. You could also send us your course Share link by opening a case here. We'll help you sort this out!
Same problem here. After publishing, one of the pictures corrected itself, but some characters are still showing up as one pose in the edit mode, and another pose in preview. I am using Chrome on an HP elitebook.
Also, I have published and viewed using the REVIEW link, still not working. Thanks
I did rebuild the scenario from scratch and that fixed it. Ugh.
Thanks!
We are having the same issue. Does the scenario block become corrupt during edits?
Hi Sarah, sorry to hear you're having trouble with the Scenario Block as well.
First, please make sure you're using the latest version of our supported browsers.
Next, you can try clearing your browser cache.
Lastly, could you please try duplicating the Scenario Block to see if that fixes it, or recreating the Scenario Block?
I had the same problem and had to rebuild it. :(
I am having the same problem. I have tried everything else but looks like I will have to resort to a rebuild. Support team, the block is a duplicate, so that might be part of the issue if you are troubleshooting how to fix this for future users.
Hi Jonica! Thanks so much for sharing your experience with us. We'll take a look at duplicate Scenario blocks to see if we can recreate this behavior. I appreciate you helping us nail this down!
I'm having the same issue. I initially had duplicated a Rise course and edited the scenario block in the duplicated course. When I reviewed it, the state changes weren't happening so I found this thread and started to rebuild the scenario from scratch. This time I started to review as I added each scene and the state changes were working, but now I am in the 4th scene and they stopped changing again. This is a rebuild from scratch so I'm not sure why they are doing this. I did find the tutorial and when I go to delete the pre-formatted scenario it does not give me the option to delete the first scene. It only allows me to duplicate or edit the components in it.
Hi Jennifer! I'm sorry you're running into this issue. We'd like to take a closer look at your course. Would you be able to send us a copy so we can see what's happening? If so, kindly open a support case here, and one of our customer support engineers will be in touch with instructions on how you can send us your course. Thanks!
