Forum Discussion

BrianRewerts's avatar
BrianRewerts
Community Member
7 years ago
Solved

Character state not changing in Rise Scenario block

I am working on a course and using a scenario block. For several of the feedback responses, I have set the character to change her state (talking, thinking, confused) etc. When I preview the block o...
rise 360
  • EricSantos's avatar
    EricSantos
    8 months ago

    Hello everyone, 🎉

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:

    • For scenario blocks, characters would sometimes maintain their default pose when the training was previewed or published.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported!

LucyBlake-cec40's avatar
LucyBlake-cec40
Community Member
2 years ago

I'm having this issue as well. I didn't build this, I'm doing edits for a colleague who has just gone on maternity leave. The face is neutral, I've tried adding in the expresssions again. I don't have time to recreate two scenarios. JenniferOrmond- Did you find an answer to this?

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi LucyBlake-cec40,

    Thanks for reaching out and I'm sorry to hear you're experiencing this issue!

    I don't see a support case for Jennifer, but I'm happy to help troubleshoot further. If you've confirmed that you're using one of our supported browsers, would you be willing to share a copy of your course with our team? You can do so in a support case and we can take a closer look at what's going on! We'll delete any content from our systems once troubleshooting is complete.