Classic player margins changed?

Hello Bess!

Is this happening just in preview? Or when you publish it as well?

 

And have you played with the lock/scale settings shown below? 

 

 

Bess is my colleague and this is a new issue for us. We are on different versions of SL:

• Bess is on version 3.54.25674.0
• I'm on version 3.56.26219.0
  • My slide size is set to 1024x768 for old square monitors
  • I've tried the various Classic player settings and currently have it set to "Scale player to fill browser window" (see attached PNG).
  • For testing in Review360 the menu was enabled. Now the Menu is disabled and there's extra player space to the left and right of the stage area.
  • This problem persists when published as HTML or loaded into the LMS.

How do I remove the extra player spacing to the left and right of the slide area?

Thanks!

Hi, Maura.

Thank you for opening a support case with our engineers! I see you're working with my teammate Cleo, so you're in great hands!

Please reach out to Cleo through the case if you have additional questions!

Can I ask what the resolution was for this issue? I just started seeing it in a lesson I've published many times previously. I always use classic and scale to fit browser window. 

Thanks much.

 

Hi Tracy,

Thanks for reaching out!

It looks like Maura's issue was solved by importing the slides in batches into a new Storyline project. Each batch was tested and published until they found which slide was causing the problem.

May I ask if the project was created using the latest build of Storyline 3.68.28887.0 or was it created from an older version? If you're comfortable sharing your file with us for testing, you can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Hi, Kelly:

I am using the latest build, v3.68.28887.0. I will attempt the resolution you suggested. I also submitted a private support case ticket. Thank you!

Hi Tracy, 

Thanks so much for this information. I'll make note of this in your support case.

I see you're working with our colleague Ronaziel in your support case. You're in great hands! They'll reach out to you shortly with updates after reviewing your file. 

Have a great start to your week!