Forum Discussion
CMI5 Issue
Dear Experts,
As a System admin for LMS, I meet a issues when upload file CMI5. We tested the file in offline and the file has no issue (you can sse in picture CMI5 issue1), But when we upload to ...
Thank Steven,
I Just receive the feedback of my staff, We encouter the new issues, The File Is run well on Laptop and desktop, But when our staff run this file in mobile web, they can't click to the answer. Please see the Video for more details. We checked in another mobile, and it's ave the same issue
which Storyline Version are you using?
there was a fix in version 3.76 (05/30/2023) for mobile
- Fixed: On mobile devices, some interactive objects became unresponsive, and navigation could lock on slides with multiple videos.
I Haven't know yet, Let me ask our Vendor
Our Vendor said that they use version 3.77
Hi Linh,
I'd recommend reporting the issue to your E-Learning vendor so they can try and correct the behavior. Unfortunately, without being able to test the project file and published output, its going to be challenging for us to identify what's wrong. If possible, please ask your vendor to reach out to our support team by opening a case here. This will allow us to test your course properly and also figure out how to fix it.
Dear Joe,
Thank you so much for your support. I Found out the problem. We and our vendor has publish another file with classic player and It run well. So we think that the problem is on the modern Player.
