Forum Discussion
Column and row headings displaying incorrectly when published to 360 Review and LMS
Hi all
I have 10 files almost ready to hand over to client for implementation. Those files all have a number of tables. During development I used 360 Review so the client could check the interactions, text etc and provide feedback. Much of the feedback has been about text in the tables displaying in a larger and/or different coloured font resulting in some of the text being cut off. I thought it was a 360 Review issue because the client did some initial testing in their LMS and it seems okay. Also, when I republish to 360 Review the issues seemed to disappear. My client has now published to their LMS and there are some instances where the column and row heading text is not displaying the way it is in the project file.
Can any one provide any help suggestions?
10 Replies
Hi, Jennifer.
Thank you for opening a support case with our engineers. I see that you're working with my teammate Eric, so you're in great hands!
Please reach out to Eric through the case if you have additional questions.
Hi Maria and everyone else
I am working with Eric to resolve this issue of the font/size not displaying correctly in tables but so far I do not have a solution. I have: reformatted all of the table column/row headings to normal text with direct formatting (in case it was something to do with styles), turned on Windows .NET framework 4.8 advance settings, uninstalled and reinstalled Storyline, restarted and shutdown my computer but I am still experiencing this issue.I am posting here again because I can't believe that I am the only person experiencing this issue and the solution is as yet unknown. I am attaching a PDF that shows a few examples. Each time the files are republished the issue seems to fix but then I find it occurs in different places.
Getting very concerned now, so I hope someone out there has experienced this and has a solution.
TIA
Jen
Were you ever able to resolve this issue? I am having the same problem. I have multiple tables in my course. The text looks fine when I preview, but when I publish the course to both Review 360 and to our LMS, the font size, color, etc. looks completely different.
Hello Melanie!
I'm seeing there are different factors that could affect the way text appears outside Storyline 360. Which font are you using in your project? Is the text in the tables the only text that appears completely different in your LMS and Review 360?
It would be helpful to take a look at your .story file to understand what you've created so far. You can share your project in this public discussion or privately in a support case.
Hi Melanie, this issue has not been resolved for me. I changed the font to one that Storyline recommended, as well as removing heading styles and only using normal plus direct formatting. It seems to lessen the number of occurrences. The problem is that its random. A table may look okay with one publications but if the file is edited the same table may display differently even though that slide was not edited.
I had this issue today. In my case, I found that if I changed the font of one single table cell, it magically fixed everything when published. Then I changed it back to the correct font and still no issues anymore.
Thanks Robert!
This has been a very annoying bug for the past year-ish. Sometimes I have to republish 3 times in a row for it to display correctly in Review. The changing a font in a single cell didn't fix it for me (darn).
Hi Kirby,
I'm sorry to hear you're also experiencing this issue. It would be helpful to see an affected Storyline file to determine the possible factors causing this. Do you mind attaching your project to this discussion or privately in a support case?
How is it possible that 4 years later this is still an issue. Create a simple table, set all cells to same size. Hit Publish and it's completely random what size the font in a table is going to be.
Who would want this as a feature? Is there a way to turn it off?
