Forum Discussion
Comments Disappearing After Submission in Review 360
I'm also having the same issue. My reviewer spent a large part of yesterday morning leaving comments in my Review 360 link. I received no notifications and the draft is empty of comments. I connected with her today and she said that she did post several comments and saw the message that they would be sent to me, which makes me believe this was not a user error. She has used the system before. What is going on and when will you fix this bug? We are busy people with deadlines and we pay a lot of money for this tool.
Hi MelissaSpecht-d!
I'm sorry to hear that you and your team are also struggling with Review 360 comments!
I completely understand how frustrating it can feel to lose time and feedback, especially when working under tight deadlines. I see that you've already opened a support case that's been received by our support engineers. Great move! You're in excellent hands working one-on-one with them, and they should be connecting with you via e-mail shortly!
We can continue the conversation there to keep all information in one spot.