Forum Discussion

imanmafi's avatar
imanmafi
Community Member
9 years ago

COMPRESS LENGTH MISMATCH ERROR

Hi I just started experiencing this problem today. The projects cannot be saved and the COMPRESS LENGTH MISMATCH ERROR pops up. Please help!
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Mihaela!

I'm happy to help!

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

If this doesn't do the trick, use this link to start working with our Support Engineers!